Refund policy

Return & Refund Policy

At Lummini, we carefully select natural crystals from trusted sources and handcraft or hand-assemble our pieces with care. Due to the unique nature of natural crystals and handcrafted products, please read the following policy carefully before placing your order.

Change of Mind Returns

Lummini does not offer returns, exchanges or refunds for change of mind.

This means we do not provide a 7-day change-of-mind return period or general product trial / appreciation period.

Please review all product photos, descriptions, dimensions and disclosed natural characteristics carefully before purchasing.

This policy does not limit any rights you may have under the Australian Consumer Law where an item is faulty, damaged, significantly different from its description, or otherwise fails to meet applicable consumer guarantees.

Natural Crystal Characteristics

Our products are made from natural crystals and minerals. Natural crystal should not be expected to have the appearance or consistency of factory-manufactured materials.

Unless specifically stated otherwise, natural characteristics may include:

  • Internal inclusions

  • Mineral inclusions

  • Natural fractures or healed fractures

  • Cleavage lines

  • Clouds or cotton-like formations

  • Colour zoning

  • Surface textures

  • Small mineral pits or cavities

  • Variations in transparency and clarity

  • Slight differences in bead size, shape and polish

  • Natural variations in colour, pattern and mineral formation

These characteristics form part of the natural stone and are not automatically considered defects.

Customers seeking completely flawless or perfectly uniform material should consider carefully whether natural crystal products are suitable before purchasing.

Product Photography & Colour Variation

We aim to show each item as accurately and naturally as possible.

Our natural crystal products are generally photographed using natural lighting and mobile photography, without deliberately altering the appearance of the crystal.

However, slight differences may occur because of:

  • Natural or indoor lighting conditions

  • Screen brightness and colour settings

  • Camera exposure

  • Viewing angle

  • The reflective and translucent properties of natural crystals

For this reason, minor colour differences between photographs and the item viewed in person are considered normal.

One-of-a-Kind & Natural Pieces

Many Lummini products are individually selected natural stones, collector pieces or one-of-a-kind items.

Where the listing shows the exact piece, the item you receive will be the piece photographed unless otherwise stated.

For products sold as randomly selected pieces, natural differences between individual stones are expected.

Please review the product description carefully before ordering.

Custom & Made-to-Order Bracelets

All custom-designed, personalised and made-to-order bracelets, including Bracelet Builder orders, are final sale and cannot be returned, exchanged or cancelled for change of mind.

Each custom bracelet is individually made based on the customer's selected beads, arrangement and design.

Natural variations between individual beads—including colour, clarity, inclusions, patterns and mineral formations—are expected.

This does not affect your rights under the Australian Consumer Law where applicable.

Handmade Products

Lummini carefully selects natural mineral materials and many products are individually assembled, finished or prepared by hand.

Small variations associated with handmade work are part of the character of the product and should not be treated in the same way as mass-produced jewellery.

We kindly ask customers to respect the natural materials and craftsmanship involved in creating each piece.

Damaged, Faulty or Incorrect Items

Please inspect your order after delivery.

If you believe your item has arrived:

  • Damaged

  • Faulty

  • Incorrect

  • Significantly different from its description

please contact us as soon as possible at support@lummini.com.au and include:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the issue

We will assess the item and provide an appropriate remedy where required.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

Items Disclosed With Natural Imperfections

For some natural crystal products, particular characteristics such as natural fractures, mineral pits, cavities, chipped areas, rough surfaces or other imperfections may be specifically disclosed in the product description or photographs before purchase.

Where a characteristic has been clearly disclosed before purchase, it will generally not be treated as an undisclosed defect simply because the customer later decides they do not like that characteristic.

Sale Items

Sale or discounted items are also not eligible for change-of-mind returns.

However, purchasing an item on sale does not remove any rights you may have under the Australian Consumer Law in relation to faulty goods.

Exchanges

We do not offer exchanges for change of mind.

If there is a genuine issue with an item, please contact us so we can assess the appropriate solution.

Refunds

Where a refund is approved or required, it will be issued to the original payment method.

After Lummini processes the refund, your bank or payment provider may require additional time for the funds to appear in your account.

European Union Customers

Where mandatory consumer protection laws apply to an order shipped to a customer in the European Union, those statutory rights will continue to apply.

Any rights that cannot legally be excluded or limited by this policy remain unaffected.

Contact

For questions regarding your order or this policy, please contact:

support@lummini.com.au

Return Address:

Lummini
5 Piccadilly Way
Lightsview SA 5085
Australia